Frequently asked questions

Orders are usually processed within 1–3 business days. Delivery estimates depend on your destination and the shipping method selected at checkout. You will receive a confirmation email when the order is placed and a dispatch update when it ships.

If tracking is available for your shipment, the details appear in your dispatch email and in My Account under Orders. Tracking can take a short time to become active after dispatch.

We ship to the destinations listed at checkout. Shipping rates and estimated times are calculated when you enter your address. International orders may be subject to customs duties or import taxes payable by the recipient.

If your order has not yet been dispatched, email us as soon as possible at admin@rebeccacosmetic.com with your order number. Once an order is shipped, it cannot be cancelled and will need to follow the returns process if unused.

Yes. Unused and unopened products in original condition can usually be returned within 14 days of delivery. For hygiene reasons, opened personal-care products generally cannot be returned unless they are faulty or not as described.

Email customer care with your order number and the items you wish to return. We will confirm eligibility and share return instructions. Full details are on our Returns & refunds page.

After we receive and inspect an approved return, refunds are issued to the original payment method. Banks and card providers may take several additional business days to show the credit.

Contact us promptly with your order number and photos of the issue. We will arrange a replacement or refund where appropriate.

Each product page includes the description, key benefits, suitable use and how-to guidance. Always follow the on-pack directions and patch-test if you have sensitive skin.

Many formulas are designed for everyday comfort, but skin needs vary. Check the product page for suitability notes, review the ingredients list, and discontinue use if irritation occurs. If you have a medical skin condition, ask a qualified professional before use.

No. Rebecca products are cosmetic / personal-care items and are not intended to diagnose, treat, cure or prevent any medical condition. Product support cannot replace advice from a qualified medical professional.

Store products in a cool, dry place away from direct sunlight and out of reach of children. Close lids tightly after use and follow any storage notes on the packaging.

You can check out as a guest where enabled, or create an account to track orders, save addresses and reorder more easily.

On the My Account page, choose Lost password and enter the email linked to your account. Follow the reset link we send you. Check spam/junk if the message does not arrive within a few minutes.

Available payment methods are shown at checkout and may include major cards and other gateways configured for the store. All payments are processed securely by our payment provider.

We take reasonable steps to protect your information and only use it to process orders and improve your experience. See our Privacy Policy for full details.