This Shipping Policy explains how Rebecca Cosmetic delivers orders placed at https://rebeccacosmetic.com/.
Last updated: 2 August 2026
1. Processing time
Orders are usually processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During busy periods or promotions, processing may take a little longer. You will receive an email when your order is confirmed and another when it ships (where tracking is available).
2. Delivery estimates
Estimated delivery times are shown at checkout and depend on your destination and the shipping method selected. Estimates are approximate and start after the order has been dispatched, not from the moment of purchase.
3. Shipping destinations
We currently ship to the destinations available at checkout. If your country or region is not listed, we may not be able to fulfil the order at this time. Shipping rates are calculated during checkout based on address and basket contents.
4. Tracking
Where the carrier provides tracking, details appear in your dispatch email and in your account order history. Please allow a short time after dispatch for tracking to become active.
5. Failed delivery and address accuracy
You are responsible for providing a complete and accurate delivery address. If a parcel is returned because of an incorrect address, refused delivery or repeated failed attempts, we may charge a re-delivery fee or refund the product value minus original shipping costs, depending on the circumstances.
6. Damaged or missing parcels
If your order arrives damaged or incomplete, contact admin@rebeccacosmetic.com as soon as possible with your order number and photos of the packaging and products. We will help arrange a replacement or refund where appropriate.
7. Customs and import charges
For international orders, customs duties, import taxes or brokerage fees may apply and are the responsibility of the recipient unless stated otherwise at checkout.
8. Contact
Shipping questions: admin@rebeccacosmetic.com